Ticket management
Requester - Self service portals
Requester - Ticket opening (portals)
Requester - Ticket opening (mobile)
Requester - Ticket opening (e mail)
Requester - Ticket opening (external user)
Requester - Email notifications
Agent - Ticket management (Kanban)
Agent - Ticket management (Screening)
Agent - Ticket resolution
Requester - Ticket tracking
Requester - Satisfaction survey
IT - Management portals
