From paper to performance: Midea takes control of calibrations and documents with SoftExpert Suite

The company had gaps in its control of calibrations and, because of that, absorbed processes which before were outsourced, adopting SoftExpert solutions as a partner in this new challenge.

There also was a need for solutions that allowed for the automation, standardization, and improved performance in the management of documents, as well as a reduction in the large number of printed documents.

With SoftExpert Document, we drastically reduced our consumption of paper and use of interoffice mail, as well as the control of operations using external spreadsheets, says Solange Pereira Amaral – Quality and Continuous Improvement Specialist at Midea Carrier.

To do this, the company adopted calibration solutions and document management solutions from SoftExpert. SoftExpert Suite provides for the complete management of equipment and their respective calibrations with reliability and speed. It's a multi-user and multi-departmental system incorporating organization, classification, and research tools, and providing easy and immediate access to all information about equipment and records of calibration and movements. Meanwhile, SoftExpert Document is a complete solution for managing electronic documents and which manages the entire content cycle, from creation to archival or deletion, providing complete functionality at each step in the cycle.

Real transformation: technology that accelerates, organizes, and reduces costs

With the SoftExpert solutions in Calibration and Document Management, the company automated procedures, reduced costs, and increased the efficiency of its operations.

“The company chose SoftExpert because its solutions are intuitive and provided improvements in more than 2,300 annual calibration processes for the equipment in the production, engineering, and laboratory areas, providing benefits and improvements in the control of instrument-performance data and greater ease in executing tasks,” says Midea Carrier Quality Engineer Leandro Neves.

The features offered by SE Calibration to control equipment provide services in line with international standards and regulations such as ISO 9001, ISO GUM, VIM - International Vocabulary of Metrology, and ISO / IEC 17025. Applicable in various industry areas and market segments, SE calibration automates and streamlines the company's use, calibration, and maintenance of equipment, with a real improvement in logistics, assistance in compliance, and a significant reduction of associated costs.

According to Quality and Continuous Improvement Specialist Solange Pereira Amaral, SE Document standardized documents, reducing the repetition of work and of the number of documents printed out, and allowing for information to be stored in a single system that is easily controlled and which meets ISO certification requirements.

“All of the company areas and all employees at Midea Carrier Brasil are served by the solution. With the automation of processes, we noted a clear improvement in the control over revisions of documents, norms, and procedures, along with the benefit of it being accessible to all employees and being stored in a single location. With the tool, we drastically reduced the consumption of paper and sending of interoffice mail, as well as the control of operations using external spreadsheets,” Solange notes.

With SoftExpert’s support, Midea Carrier strengthens its journey toward operational excellence, ensuring compliance, agility, and sustainable results.